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2023 End of Year Reflection on Growth Design

Lulu Wang
4 min readDec 29, 2023

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Photo by Tolga Ulkan on Unsplash

This reflection is drawn from my experience at a growing Growth team for the past 1.5 years; If you work at or will be working at a product-lead growth team, you may find these insights useful; It may not be applicable if your team doesn’t have dedicated data analytics team. So here we go, a list of things I find valuable about Growth Design from 2023.

The Core

Iterative and continuous experimentation is at the core of a product-lead Growth team, and design is a critical supporting role to achieve fast launch and learning. The term “Product-lead” is as it sounds, the product managers are leading the way. They see a potential opportunity for growth (e.g., higher activation rate, higher ARPU, higher retention rate, etc.) and want to place a “bet” on it, and the Growth team work together to launch that bet and see if we win or lose.

The Goal

It’s all about learning. Winning is not necessarily good, and losing is not necessarily bad. For example, if you believe a better email with clearer value proposition will give you higher activation rate, but in the end it gives much worse activation but higher quality users who retain longer after activation, that’s what we can learn from this experiment.

The Difference

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Lulu Wang
Lulu Wang

Written by Lulu Wang

Lead Product Designer at BILL. The best way to design for onboarding is to listen to your customers and give them the answers and value before they commit.

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